2009 ICMA Center for Performance Measurement
"Certificate of Excellence"
The International City/County Management Association has announced that "the City of Olathe is among only 14 jurisdictions being recognized for their superior efforts and results in performance measurement and management with a Certificate of Excellence, the highest level of recognition, from the ICMA Center for Performance Measurement (CPM)." This is the first year Olathe has applied for this award. Criteria for the Certificate of Excellence include:
According to City Manager Michael Wilkes, this award speaks to the culture of the City's organization. He said, "We are driven to work better and smarter each and every day. The City Council has made that a priority ... providing the best city services even in the face of the challenging economy and beyond."
Measuring performance has become critical to City operations and projects. Performance measurement has been incorporated into its 5-year business planning and budgeting process to meet community and organizational objectives and target resources to drive success.
Business planning and performance measurement transform the City's annual budget into an actionable document and shift the focus from dollars to results. Ultimately a good performance measurement program works to communicate trust and accountability to citizens, answering the questions of where are resources being spent, what are the services being provided, and what results are being achieved.