Home

Accountable Government

Measuring City of Olathe Performance
The City of Olathe wants its citizens to know that elected and appointed officials are focused on continued improvement in efficiency, better service delivery and better value being delivered for every tax dollar. The City uses a number of tools to demonstrate this focus and to measure progress toward strategic targets.

 

DirectionFinder® Survey
This is an annual survey of Olathe citizens to assess the effectiveness of City services and performance. DirectionFinder® is a statistically valid survey performed by Olathe’s ETC Institute.  

 2008 DirectionFinder® Survey Presentation  2008 DirectionFinder® Survey Final Report
 2007 DirectionFinder® Survey Presentation  2007 DirectionFinder® Survey Final Report
 2006 DirectionFinder® Survey Presentation  2006 DirectionFinder® Survey Final Report


Organizational Balanced Scorecard

Olathe's Organizational Balanced Scorecard was initially developed in 2004 to help manage progress toward strategic targets, promote continuous improvement in efficiency, and provide better service delivery and value for tax dollars invested. 

At the heart of the Organizational Scorecard is the City's vision to "Set the Standard for Excellence in Public Service."  To further clarify the City's vision, eight "Key Result Areas" or "KRAs" were identified. Seven of the KRA's were derived from the City's community-based Strategic Plan.  These KRAs are Transportation, Public Safety, Downtown, Economic Sustainability, Active Lifestyles, Public Services, and Diversity.   An eighth KRA, Service Delivery Support, was added to reflect the importance of internal support services.   A Balanced Scorecard Annual Report is prepared each year to report the City of Olathe's performance in each of the Key Result Areas.  Learn more.


Strategic Plan
To better manage local governmental resources, the City of Olathe began using a community-based strategic planning process in 2000. The plan was updated by a second citizens’ steering committee and approved by the City Council on Tuesday, July 6, 2004.

2004 Strategic Planning Report


Report Line
The report line is one more vehicle for individuals who may not be comfortable with using traditional channels to provide important information to the City. Concerns or issues may be reported via the web or via telephone at (800) 363-8042.   Learn more.