DirectionFinder Key Performance Indicator Dashboards






DirectionFinder® Survey
This annual survey of Olathe citizens assesses the effectiveness of City services and performance. DirectionFinder® is a statistically valid survey performed by Olathe’s ETC Institute.

The performance dashboards below show the historical results for the Overall Citizen Satisfaction Index and the results for the most recent survey year for eleven key measures/questions from the survey (Note - Question 1a is shown in both Fire and Police and question 1c is show in both Parks & Recreation and Public Works).  These eleven measures are combined together to create the index that tracks overall Citizen Satisfaction.  Each measure has a target goal that is determined by using a three year rolling average.   The target is represented in the green area of the gauge by a black line.   Warning (yellow) represents a statistically significant drop of -3% below the target goal.  Alarm (red) represents a statistically significant drop of -3% or more below the warning.




Performance Measurement is a Division of the Resource Management Department located at:

Olathe City Hall

100 E Santa Fe

Olathe, KS 66061

Office hours are 8am – 5pm (CST), Monday through Friday, closed on City of Olathe holidays.


Name Title Telephone Number
Alan Shorthouse Assistant Director 913-971-8718
Ed Foley Performance Analyst 913-971-8764


Submit a request in OlatheConnect or call for more information.