FAQ's

AQUATICS

Pool Family Memberships

Can my nanny/babysitter be on our pool pass?
My adult family member(s) is/are staying with us, but they do not have proof that they permanently reside with us. Can they be placed on our pool pass?
My niece/nephew, grandchild, cousin, etc., under the age of 18 is going to stay with us for the summer. Can I place them on our pool pass?
As long as a person permanently resides with us, can we place them on our pass even if they are not a family member?
We have two families living in one home. Can they all be placed on one pass?

A family membership is comprised of two adults and up to four children under the age of 19. Additional children living at home who have not reached 19 before May 26, 2012 will cost an additional $13 per child. Any additional adult must purchase a separate individual membership.

Pool Photo ID's

What age group needs to take new pool photo ID's?
Membership holders ages 3 to 17 will need a new photo. Adults 18 and older will not need a new photo.
What if I cannot bring all family members to the Olathe Community Center to take new photos?
You may e-mail, postal mail, drop off/bring a photo to our office and we can create a new ID for those members.

Pool Ages

What is the age requirement for a child to attend a pool with no adult supervision?
All children 7 years and under must be accompanied by an adult of a minimum age of 15.

Day Cares

What is the supervisor to child ratio for daycares at the pool? 
One supervisor per eight children.

 

SCHOLARSHIPS

Length of Process

How long does the scholarship application take to process?
How long does it take to be contacted once my scholarship application is processed?
Can my scholarship be processed in the same day it is received?

The scholarship application process takes 7-10 working days due to the volume of applications we receive. Once your application has been processed, we send a letter notifying you whether or not your scholarship has been approved.

 

SHELTER RENTALS

Refunds

If it rains on the day of my shelter rental, can I receive a refund?
Unfortunately we cannot refund a shelter rental due to weather conditions. 
I had a permit for a shelter rental, but another group was using the shelter. How do I address this issue?
Contact the Olathe Police at 913-971-7455. When the police arrive, make sure you show them your permit.

 

CLASS REFUNDS

Refund Process

My child is sick or has a medical reason that they cannot attend a class. What do I need to do to get a refund?
A doctors excuse must be provided before the start of the third class and then a refund will be issued (less a $5 service fee).
Is there a service fee for refunds? 
Yes, all refunds are subject to a 5% service charge with a $5 minimum and a $15 maximum.
How long does it take to receive a refund?
If paid by credit card, it could take 3 to 5 business days. If paid by cash/check/money order, it could take up to 20 days.

 

SUMMER CONCERTS

What time do people usually show up for the concerts in order to get a good seat?
Concerts begin at 7pm, so most people begin showing up between 5pm and 6pm. 
What park are the concerts held at?
Frontier Park located at 15501 Indian Creek Parkway, Olathe, KS 66062.
What can we bring to the summer concerts?
The following items can be brought into the park; chairs, blankets, coolers, food, beverages, dogs on leashes. Alcohol cannot be brought into the park.
Can food/beverages be purchased at the summer concerts?
Yes, food and beverages can be purchased.