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The report line is one more vehicle for individuals who may not be comfortable with using traditional channels to provide important information to the City. Concerns or issues may be reported via telephone at (800) 363-8042 or via the web at http://www.tnwinc.com/webreport.
What is it?
The Report Line is a new way for the public or employees to anonymously report concerns or issues to the City. It provides one more vehicle for individuals who may not be comfortable with using traditional channels to provide important information to the city.
Why is the City implementing it?
The original recommendation came from the city's external auditor who advises a number of clients, both in the public and private sector. The Sarbanes-Oxley Act places a new emphasis on making sure individuals can express concerns without fear of reprisals. The City Council felt this was a proactive step to provide one more avenue to communicate with the City.
How do I use it?
It is simple. Either call (800) 363-8042 or visit the reporting website at http://www.tnwinc.com/webreport. You will be asked several questions, and your report will be developed. The company retained to operate the Report Line has trained interviewers who will conduct a preliminary investigation and forward the report to a City committee comprised of representatives of several city departments, management and City Council liaisons. You will be given a password and asked to either visit the website or call at a designated time, so that follow-up questions may be asked or an update provided.
Why should I use it?
Residents can always contact one of their four elected officials on the City Council, contact the City directly, or even contact the media. If a resident does not feel comfortable with any of these methods, he or she can contact the Report Line instead. If a resident or employee feels that there are improprieties or has concerns, he or she should always contact the City through one of the available channels.